我的项目
🗒️Secret File Box - Technical Support
发布于:2021-7-2
最后更新: 2025-6-11
次查看
type
status
date
slug
summary
tags
category
icon
password

Secret File Box - Technical Support

Last Updated: June 11, 2025

🏠 Welcome to Secret File Box Technical Support Center

Secret File Box is a privacy-focused local file management application. We are committed to providing users with the most secure and convenient file storage solutions.

📱 App Overview

  • App Name: Secret File Box
  • Current Version: 1.0.1
  • Supported Platform: iOS 14.0+
  • App Type: Local file management and encrypted storage

🚀 Quick Start

First Time Usage

  1. Download & Install: Download and install the app from App Store
  1. View Guide: User guide will be displayed on first launch (optional to skip)
  1. Set Passwords: Set your master password and decoy password
  1. Start Using: Enter password through calculator interface and press “=” to access the app

Password Instructions

  • Master Password: Real password for normal app access
  • Decoy Password: Used in emergency situations, displays blank or decoy content
  • Calculator Interface: Enter password and press “=” to access the app

❓ Frequently Asked Questions (FAQ)

📱 Basic Functions

Q1: How to add files to the app? A: After entering the app, tap the “+” button in the bottom right corner, you can choose:
  • Import photos/videos from photo library
  • Take photos with camera
  • Import documents from file manager
Q2: What file formats are supported? A: Supports almost all common formats:
  • Images: JPG, PNG, GIF, HEIC, WebP, etc.
  • Videos: MP4, MOV, AVI, MKV, etc.
  • Audio: MP3, WAV, AAC, FLAC, etc.
  • Documents: PDF, TXT, DOC, XLS, PPT, etc.
  • Archives: ZIP, RAR, etc.
Q3: How to delete files? A: There are two ways:
  • Individual deletion: Tap delete button on file detail page
  • Batch deletion: Tap batch management button, select multiple files and delete

🔒 Security Related

Q4: What if I forget my password? A: Since the app uses end-to-end encryption, we cannot recover your password. If you forget your password:
  • Try to recall possible password combinations
  • Check if it’s recorded elsewhere
  • If you truly cannot retrieve it, you can only reinstall the app (all data will be lost)
Q5: How is app security guaranteed? A: We implement multiple security measures:
  • AES-256 military-grade encryption
  • Local storage, no server uploads
  • Dual password protection
  • Automatic app lock when backgrounded
  • Regular security audits
Q6: Will data be uploaded to servers? A: Absolutely not. All data is stored locally on your device only, we do not collect any user information.

☁️ iCloud Sync

Q7: How to enable iCloud sync? A: Find the “iCloud Sync” option in app settings and enable it. Requirements:
  • Device logged into iCloud account
  • Sufficient iCloud storage space
  • Normal network connection
Q8: Is iCloud sync secure? A: Yes, data synced to iCloud remains encrypted, neither Apple nor we can view file contents.
Q9: How to disable iCloud sync? A: Turn off the “iCloud Sync” switch in settings. After disabling:
  • Data is only saved locally
  • Already synced data can be chosen to keep or delete

📂 File Management

Q10: How to export files? A: Select a file and tap the share button, you can:
  • Save to photo library
  • Share via AirDrop
  • Save to file manager
  • Open with other apps
Q11: How much storage space do files occupy? A: File size equals original file size, encryption doesn’t significantly increase file size. You can check total storage usage in settings.
Q12: Can I create folders? A: The current version doesn’t support folder functionality, all files are displayed in the same interface. We are developing folder functionality.

🛠️ Troubleshooting

App Won’t Launch

Symptoms: App crashes or becomes unresponsive after tapping app icon Solutions:
  1. Restart device
  1. Ensure iOS system version is supported (iOS 14.0+)
  1. Check if device has sufficient storage space
  1. Reinstall the app

Password Input Not Responding

Symptoms: No response after entering password in calculator interface Solutions:
  1. Confirm password is entered correctly
  1. Must press “=” after entering password
  1. Wait 1-2 seconds for system verification
  1. Try restarting the app

File Import Failed

Symptoms: Unable to import after selecting files Solutions:
  1. Check if file format is supported
  1. Confirm device has sufficient storage space
  1. Check app permission settings
  1. Try importing other files for testing

iCloud Sync Issues

Symptoms: Files cannot sync to iCloud Solutions:
  1. Check network connection
  1. Confirm sufficient iCloud storage space
  1. Re-login to iCloud account
  1. Restart app and try again

App Running Slowly

Symptoms: App responds slowly Solutions:
  1. Restart app
  1. Restart device
  1. Clear device storage space
  1. Check if there are many files that need optimization

⚙️ System Requirements

Minimum System Requirements

  • Operating System: iOS 14.0 or higher
  • Device Models: iPhone 6s and above, iPad Air 2 and above
  • Storage Space: At least 100MB available space
  • Network: Optional (only needed for iCloud sync)

Recommended Configuration

  • Operating System: iOS 15.0 or higher
  • Device Models: iPhone 8 and above, iPad (6th generation) and above
  • Storage Space: 1GB or more available space
  • Network: Wi-Fi or 4G/5G network

🆕 Version Updates

Current Version 1.0.1

Update Content:
  • Fixed iCloud sync stability issues
  • Optimized file export functionality
  • Improved app performance
  • Fixed known bugs

Upcoming Features

  • Folder classification management
  • More file preview formats
  • Batch operation optimization
  • Interface theme switching

📞 Contact Technical Support

Ways to Get Help

1. In-App Feedback
  • Open app → Settings → Feedback & Suggestions
  • Describe the issue in detail and submit
2. Email Support
  • Please include the following information:
    • Device model and iOS version
    • App version number
    • Detailed problem description
    • Steps to reproduce the issue
    • Screenshots (if applicable)
3. Response Time
  • Weekdays: Reply within 24 hours
  • Weekends: Reply within 48 hours
  • Urgent issues: Priority handling

Please Provide When Submitting Issues

  1. Device Information: iPhone/iPad model, iOS version
  1. App Version: Current app version in use
  1. Problem Description: Detailed explanation of the encountered issue
  1. Reproduction Steps: How to reproduce the problem
  1. Screenshots/Screen Recording: If possible, provide visual evidence

🔗 Related Links

  • App Store Download: [Coming Soon]
  • Privacy Policy: See app settings page
  • User Agreement: See app settings page
  • Official Website: [Under Development]

📋 Feedback & Suggestions

We value every user’s feedback, your suggestions are the driving force for our product improvement. If you have any comments or suggestions, please contact us through the following methods:
  • Feature suggestions
  • Interface optimization suggestions
  • Performance improvement suggestions
  • Any other ideas
Important Reminders:
  • Please backup important files regularly
  • Keep your passwords safe
  • Update app version promptly
  • Contact us immediately if you encounter issues
Thank you for choosing Secret File Box, we are committed to providing you with the best user experience!
Secret File Box - Privacy Policy安全文件箱（Secret File Box） - 技术支持